Text Platform Comparison Table


TextChat – The Most Feature Filled Texting Platform for Automotive Retailers.

TextChat Comparison-Chart-Sales & Service

 

Benefits of TextChat

Benefits of Sales TextChat:  
  • 1 in 10 to 1 in 20 identifiable shoppers who live chat purchase a vehicle – our experience.
  • 1 in 4 identifiable shoppers who TextChat purchase a vehicle*
  • Eliminate Risk of loss from lack of FCC TCPA SMS Compliance.
  • Multiple interfaces allow staff to respond to customer inquiries and ensure that no lead is overlooked.
  • TextChat and/or Live WebChat with visitors to your own site.  Start with a live chat initiated by Artificial Intelligence.  Continue with TextChat while he is on the road looking.
  • TextChat with prospects on third party sites like AutoTrader, Cars.com, Craigslist, Facebook, Twitter, LinkedIn, etc. (sites that do not permit outside links).
  • TextChat with third party sites that permit outside links on text CTAs and/or images.
  • More customer engagement in the manner in which they are comfortable produces more quantifiable results – SALES!
  • Landline porting ports the SMS side of your store landline to TextChat allowing you to say in all your marketing:  Call or Text us at 1 xxx xxx-xxxx.
  • Reputation Management Survey and Review system helps get valuable Google reviews and identify customers who just might give up a bad CSI.
  • Staff Notifier makes it easier for you to keep in touch with your staff – no more phone tag or multiple manual texts.
  • Inventory Chat lets you link to your VDPs and TextChat with visitors on 3rd party inventory sites or social sites.
  • *** GEO Fence Marketing Mobile App provides real time market intelligence about prospects and customers car shopping behavior.
  • Group Module allows a group BDC to handle all store TextChats, Live WebChats, Reviews, Staff Notices, Inventory Chat keywords, and GEO Fence Marketing within the group.
Benefits of Service TextChat
  • Eliminate Risk of loss from lack of FCC TCPA SMS Compliance.
  • Eliminate “Telephone Tag”.
  • Reduces service rack tie up times waiting for approvals.
  • Promotes the sales of much needed additional service work at the most opportune time – when the car is apart and on the rack.
    • Service work is easier to sell with images and video – A picture is worth a 1000 words.
  • All TextChat communications are archived for a permanent record.
    • There is a record of all refusal.
    • No more “He said…She said”. The terms of all approvals are recorded.
  • No Switchboard delay – texts get right to the correct Service Advisor.
  • Eliminates Confusion & Creates Transparency.
  • Viewed as customer centric advantage.
  • Status updates, total cost, additional recommended repairs, even a full video of vehicle “walk around” can be received direct, without interrupting phone calls or time consuming visits.
  • Landline porting ports the SMS side of your Service landline to TextChat allowing you to say in all your marketing:  Call or Text service at 1 xxx xxx-xxxx.
  • Totally 100% GenX & GenY friendly Sells more volume!
  • Reputation Management Survey and Review system helps get valuable Google reviews.
  • Staff Notifier makes it easier for you to keep in touch with your staff – no more phone tag or multiple manual texts.
  • *** GEO Fence Marketing Mobile App
    • Service benefits from value propositions; and by
    • Targeting their own Competition

End result is more Sales and More Profits retained by the Dealership.

*Based on our own experience; but also concurred by a recent IHS Automotive / R.L. Polk analyses commissioned by Contact At Once!

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