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Sales & Service 2-Way Texting

     
About Service TextChat™.  We are a company with over 10 years experience  with business to consumer texting.
Our products have a reach to over 10,000 businesses worldwide ranging from Text & Web Chat to SMS Marketing Platforms.  With over 50 in house "texting" proficient programmers and testers we have the uncanny ability to launch new features in our product lines with the speed of a fortune 100 company without the "headaches". Many features in our software are patent pending technologies developed by programmers with marketing expertise.

Service TextChat™, a brother of Sales TextChat, has the same feature set but with a different intent & purpose -> to enable Service Assistants to communicate with Service Customers about the needs of their vehicles. And because SMS text messages have such huge open rates (upwards of 98%) in such a short period of time (less than 5 minutes); it makes for near immediate communications. The Benefits follow:

Benefits of Service TextChat:
  • Meet FCC TCPA SMS texting compliance regulations. One text out of compliance can result in a $1500.00 fine.".
  • Eliminate "Telephone Tag".
  • Permits the advancement of vehicle service with customer approval.
  • Reduces service rack tie up times waiting for approvals.
  • Promotes the sales of much needed additional service work at the most opportune time - when the car is apart and on the rack.
    • Service work is easier to sell with images and video.
      • A picture is worth a 1000 words (or $$$) especially when viewed within minutes of receipt.
  • All communications are archived for a permanent record.
    • If needed service work is refused, there is a record of the refusal.
    • When extra service work is approved, there is a record of the terms of the approval - no more "he said ... she said".
  • No Switchboard delay - texts get right to the Service Department or even directly to the specific individual Service Adviser.
  • Status updates, total cost, additional recommended repairs, even a full video of vehicle "walk around" can be received direct, without interrupting phone calls or time consuming visits.
  • Eliminates Confusion, creates Transparency without interruption.
  • Viewed as customer centric advantage.
  • End result is move Service Sales and More Profits retained by the Dealership.
  • Staff Notifier allows you to Chat with your staff.  Make sure that they are aware of an important meeting, change in procedure, or appointment.
  • Use the Reputation Management add-on component to send Google+ review requests to your customers which helps to overcome objections and increase sales. All dealers need a reputation component like this.
Our Texting Features - Totally 100% GenX & GenY friendly & Sells more volume!

Intuitive & Organized Chat Sessions, No Clunky Popups!

We designed the platform to easily manage your text chats with customers whether the agent is 18 or 80 years old. Bring your dealership into the 21st century with technology todays customer are choosing as their main method of communication, TEXT MESSAGING. The integration is seamless and generates "LEADS" not tire kickers.  Click Image To Enlarge


Mobile Friendly Agent to Customer Interface w/ Notifications

Your sales people/agents can still use their own phone to text with their potential customers. However, the dealership maintains the relationship with the lead. Leads do not walk away with the sales person. Each sales person has their own dashboard of leads to work. Mobile prospects are lower in the sales funnel - they are decision makers. You want to safeguard them for the dealership.  The chat agents phone number is never disclosed to the customer. Click Image To Enlarge


Picture, Video, Document Messaging. Yes It Does That!

Communicate with your Leads via 2 Way SMS (Short Messates - Text) and MMS (Multi-Media) messaging with text, images, and/or video. Use images to upsell service projects. Use video to attract prospects to a specific car - their car. 

Customers can send agents multi-media picture and video messages, this is great for service centers where customers can send pics and videos of their cars' issues for an "Opinion".  Click Image To Enlarge


PC Exe Chat, Windows PC Meets Live Text/Web Chat

Sales Staff / Agents do not have to be tied to a specific chat computer. They can be working from their desk and be notified of a chat from one of their leads right on their own PC. And yet the dealership still maintains control of the relationship with the prospect. Click Image To Enlarge


Live Web Chat - an earlier easier step in the buying process

People early in the car buying process are more likely to want to keep their communications at arms length. They are not ready to disclose their phone number. Yet they have questions. As a dealer you want to nurture them and develop that relationship so that their choice will be your dealership. Click Image To Enlarge


SMS Reputation Management System, Overcome Bad Google Reviews

Save yourself $1000s/mo in Rep Mgmt fees. 5 Star reviews plays a key role in the decisions of car buyers today. A prospect can find the exact car that he/she wants and even take a test drive; but then go elsewhere to buy the vehicle just because of a bad review. That is why it is so important to build your reputation online. This system makes it easy and convenient to do. Click Image To Enlarge


Keyword Campaigns, Built in Staff Notifier, iBeacon & Geo-Conquesting Mobile Advertising

Keyword Campaigns:

  • Customers can chat directly with agents via our Keyword2Chat feature.  On initial text in, a Customer can send personal messages with any kind of MMS (text, images, video).  This is great for agents who advertise for their own leads and specialty specific chats to qualified agents.
  • Keywords can also be used to add TextChat capabilities to Third-Party sites like Facebook, Twitter, AutoTrader, Cars.com, etc..
  • You can use keywords in all your advertising:  radio, TV, billboards, all print ads.
  • By using different keywords, you will be able to quantify the results of each Third-Party site or Internal department (Sales, Parts, Service).

Staff Notifier:

We build upon good recommendations of our clients. Our staff notifier is just that. A dealer wanted a way to communicate with their teams (Sales or Service). And because about 98% of text messages are read within 5 minutes, SMS makes the ideal system. It will make sure your entire staff is kept abreast of meeting changes; or just remind them to be there - or else! 

GEO Conquest Advertising:

Our services reach beyond just text messaging too.   Our clients also have access to affordable onsight iBeacons and Geo-Conquest Mobile Ads.  Both generate more targeted leads for less out of pocket than other mediums that don't yield the results you need.  Imagine targeting only people who 1)  are entering automotive establishments (parts stores, service centers, dealers, etc.);  2) have requested a Carfax report; and  3) own an older vehicle - 7 years or older.  Would these be better prospects than the general population?

TextChat Initiation?

Question becomes how easy it is to get a customer to initiate TextChat approval. Does the Service Advisor need to rely upon the customer to text in a keyword to the Short Code / Long Code before he can converse with the customer via TextChat? The answer - No. The SA can initiate the chat request from the dashboard (desktop, mobile, or PC EXE). The customer is then requested to respond with a YES to authorize further text communication.

Obviously, the SA must already have knowledge of the customer's smartphone number which would be the initial approval for compliance purposes.

Let's don't forget the importance of a Google review which request can then follow.

Ask us about all our services.  Contact Us



Did You Know:  About 1 in 4 TextChats result in a financial transaction - compare that to live web chat where from 1 in 10 to 1 in 20 live web chats result in a financial transaction.

*TextChat and Live Web Chat are not competing services.  They are Complimentary.
Different prospects will use different services.  Prospects early in the Car buying process often use live web chat and are not comfortable giving up their cell phone number.  However Prospects getting more serious about buying a car will use TextChat so that they don't miss a response when off the dealer website.

Expectations: 
  1. As of 8-13-2015, Last month the number of incoming Web page based texts per dealer ranged from a low of 5 to a high of 200.  Higher spectrum of leads delivered are the results from dealers utilizing the service to its full potential.  See an example of such a dealer at http://maloufford.com
  2. When Asked where he placed credit for higher volume, a mid sized franchise dealer said "making sure the web site provider keeps the links up consistently, correctly, and doesn't knock them off with each update.  Also actively using Keyword2Chat in existing digital and non digital advertising has helped tremendously"

 

"We settled on a platform that offers text chat, regular Web chat, keyword and short-code callouts — for nondigital marketing — and reputation management, all in one dashboard. It’s a 'one-stop shop' for inbound and outbound texting."
- Andy Dasher (Winner Ford)


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