Your back-end profit margins are a direct result of your ability to maintain repeat business with your customer base. Our Service Department plans, we handle each and every incoming call, schedule appointments & drive a steady stream of service business. Every day, your BDC team will contact the previous day’s service appointments & drive them back in to complete any unsold RO work.
- Handle all (inbound) appointment scheduling
- Orphaned accounts
- Service Clinics
- CSI surveys
- Re-scheduling of unsold RO work
- Proactive maintenance reminders
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