Nothing is more frustrating to a potential buyer than when a dealership doesn’t answer their phone or respond to their inquiry in a timely and/or professional manner. With our Inbound call handling program, DealerForce assures your inbound phone calls are answered professionally and with a sense of urgency; we answer with a dealership-specific greeting, capture customer data, and assertively close for a confirmed appointment.

  • 24/7 availability for calls
  • U.S. based contact center
  • Sales and service department calls
  • Bi-lingual agents (Spanish)
  • Calls are handled by professionally trained BDC agents
  • Seamless transfer of calls between the BDC and your sales/service departments
  • We capture customer & vehicle data, close for a confirmed appointment
  • Available as overflow during regular business hours, sales events or after hours promotions

Have all of your calls answered professionally, every time and make the most of upcoming Sales Events, Mail Campaigns, Tent Sales or other promotions – we can handle any call volume and drive traffic on a scale you’ve never experienced before.

 Marketing & Event Support

  • Flat rate, all inclusive plans
  • Short term sales or monthly plans
  • 24 hour set-up
  • Blind forwarding #
  • Detailed campaign summary reports

Why Outsource your BDC to Dealer Force?

  • Over 2,500 completed campaigns
  • Over 5 million calls handled
  • U.S. based contact center
  • All digital predictive dialer system
  • Seasoned management staff with 40+ years combined call center experience
  • Flat rate, all inclusive pricing
  • ​24/48 Hour Sign-n-Dial

“Signing up with Dealer Force is one of the best moves I have made in quite some time. I am always hesitant about letting someone call our customers but, they do a great job of handling the calls and our appointment show rate has been phenomenal. The program hasmore than paid for itself many timesover. I would recommend it to anyone that asked me, except for my competition of course.”

​- GM,Roberts Motors Ford


How long does is take to get started?

24 to 48 hours. We start setting appointments immediately.

How do you charge for services?

We bill a flat rate fee per call, all inclusive pricing model.

How do I forward my calls to you?

We provide a blind forward # specific to the dealer location, you manage the toll free #.

How do you answer the calls?

We answer with a dealer branded & approved script designed to sell the appointment.

Where do you enter the appointments?

Our dashboard, the dealer’s CRM or any web based calendar system.

What kind of reporting is included?

We provide detailed call reporting, summarizing call totals & individual result codes.

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